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Pillar · the Triage COO
AtlasTx, your Triage COO
Every open item in the practice, in one list, in the right order.
- The dashboard opens on AtlasTx. It watches intake, the clinician queue, the pharmacy, refills, compliance flags and support.
- Every record is named by a random code with a lock chip (for example S-C859), never by a patient's name.
- Atlas ranks every open item inside the app.
- Open safety reports sit above everything else; a clinician reviews every one.
- Nothing runs until someone presses Run AtlasTx.
Fires firstCodes, never namesSAMPLE data
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03AtlasTx
The run
Illustration of a runFires come out firstRecord codes only
- What a run does: open items stream in from intake, refills, the pharmacy, support, compliance, payments and messages; AtlasTx takes them in; the ranked list comes out one card at a time.
- This is an illustration drawn in code, not a screen recording. The item count in it is illustrative.
- In the product, the run is one button: Run AtlasTx.
- In the illustration the first card is a health claim caught in a scheduled email. In the practice, the fire card holds the worst open safety report and anything held at the pharmacy.
- Every card carries a record code, never a name.
Press Run. It pulls in the whole practice, then hands back your day in order.
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04AtlasTx
The queue and the fire card
Fire card on topFive sort ordersRanked from session records
- A one-sentence plan, then the fire card (the worst open safety report and two orders held at the pharmacy), then the ranked queue.
- Five sort orders: Safety first, Unblock others first, Quick wins first, Oldest first, Patients before admin.
- The screen says it: "Ranked by AtlasTx from this session's records."
- Each item opens under "Where a person decides". Clinical items go to a clinician; AtlasTx never decides care.
- On request, "Tell me what to do" asks the AI for a run order and its reasons; a run bar then opens each screen in turn.
Fires first. Then the day, in the order you choose.
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05AtlasTx
Blind Atlas
Random record codesThe name appears on your screen onlyCounsel review pending
- Atlas sees record codes, status codes, queue names, counts and elapsed time. No names, dates of birth, contact details or free text from charts or messages.
- Click a code and the platform draws the person on the signed-in user's screen: "Resolved on your screen — Atlas never sees names."
- Codes are random tokens, never a hash of a name, record number or date. HIPAA allows a re-identification code on those terms (45 CFR 164.514(c)).
- Relative times ("waiting 3 days") replace dates. Chart notes and messages never reach Atlas.
- A guard stops any name, email, date of birth, phone or free-text field from reaching Atlas; 16 automated tests cover the design.
The AI that runs the day never sees who the patients are.
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06AtlasTx
Follow-ups
Draft one, or draft allStalled cases and held ordersNothing is sent
- Three stalled cases (info requested, awaiting identity, awaiting consent) and four orders on hold, each with "Draft message", or "Draft all".
- The screen says: "Drafts only. No messaging vendor is connected, so nothing is sent."
- A person approves, edits or discards each draft.
- Sending starts when a messaging provider and carrier registration (10DLC) are in place.
Every stalled case and held order, with the message already drafted.
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07AtlasTx
Support tickets
Urgency read on every ticketSide effects go to a clinicianNothing sent from here
- Billing, login and product questions live here. Side-effect reports go to a separate clinician queue and are never mixed in.
- AI drafts an urgency read and a suggested reply for each open ticket; a person reads, edits and sends.
- On the side-effect queue, AI suggests a severity; a clinician confirms every escalation.
- Honest states on screen: no SLA started, no clinician assigned, nothing emailed or texted yet.
Patient questions in one queue, side effects in another, each with a drafted reply.
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